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OTA updates for pixel 2 xl
tatsudn
Enthusiast - Level 2
‎11-08-2017 06:59 AM

Hello. Couple of weeks ago I bought pixel phone 2 in Verizon store. But I never used Verizon sim card since I'm in other country currently. So question is, should I activate somehow my phone with Verizon sim card to get OTA updates for my phone? And second question is: will I receive OTA updates in general if I use sim card from other providers and not Verizon one?

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Re: OTA updates for pixel 2 xl
vzw_customer_support
Customer Service Rep
‎11-30-2017 12:11 PM

I can definitely clarify, tatsudn. Since you are out of the country, you will not be able to use an inactive Verizon SIM for over the air updates. This would require being on the Verizon network, and would only impact your ability to receive updates from Verizon. You would need to use Google's over the air update process to ensure you have the latest software installed. http://spr.ly/6588DEpTo

 

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Re: OTA updates for pixel 2 xl
Bigboss3rm
Contributor - Level 1
‎11-08-2017 07:27 AM

They release the November which contains October on the 6th but I still haven't received the update

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Re: OTA updates for pixel 2 xl
Ann154
Community Leader
Community Leader
‎11-08-2017 08:41 AM

The OTA updates should be available over Wi-Fi and not tied to your carrier for the Pixel phones.

I'm most definitely NOT a VZW employee. If a post answered your question, please mark it as the answer.

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Re: OTA updates for pixel 2 xl
cyndie1030
Enthusiast - Level 2
‎11-12-2017 09:04 AM

I just chatted with Google support because I have not yet received the November security update and he said that they release it but Verizon has to push it.  This is not what my understanding was when buying an unlocked phone directly from Google. 

Very disappointing as I have never gotten updated quickly from Verizon.

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Re: OTA updates for pixel 2 xl
Tidbits
Legend
‎11-12-2017 11:31 AM

cyndie1030 wrote:

I just chatted with Google support because I have not yet received the November security update and he said that they release it but Verizon has to push it. This is not what my understanding was when buying an unlocked phone directly from Google.

Very disappointing as I have never gotten updated quickly from Verizon.

There's been multiple answers.  Google is dropping the ball on customer support.

The reason why a lot of people have not gotten the update is because it's being updated in a staggered manner.  My Pixel 2 straight from Google got the update, and my Pixel 2 XL straight from Google is still waiting for the update.  Over the course of the next couple weeks updates will come to everyone, but it goes out based on random IMEI selection. 

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Re: OTA updates for pixel 2 xl
Tidbits
Legend
‎11-12-2017 11:36 AM

Why does Google do a staggered rollout for new Android versions OTA?

https://goo.gl/NqbqPD

Android 7 Nougat release date: when you'll get the update and every new feature | TechRadar

Android 7.0 Nougat features and release date: Google starts rolling out software to Nexus devices | ...

https://goo.gl/NqbqPD

If you read the articles you fill find they all say a staggered release will happen.  Some of the explain what that staggered release is.  Just relax you'll get your updates.

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Re: OTA updates for pixel 2 xl
KEVSCH17
Enthusiast - Level 2
‎11-20-2017 03:27 PM

November 20th...

still no update...

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Re: OTA updates for pixel 2 xl
Tidbits
Legend
‎11-20-2017 07:53 PM

KEVSCH17 wrote:

November 20th...

still no update...

Some people on the Google sold ones the same no update.  It has little to do with Verizon and more to do with the staggered release Google does.

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Re: OTA updates for pixel 2 xl
tatsudn
Enthusiast - Level 2
‎11-21-2017 12:49 AM

Same for me. Still waiting (

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Re: OTA updates for pixel 2 xl
KEVSCH17
Enthusiast - Level 2
‎11-21-2017 10:16 AM

Google says that it is Verizon that is holding up things.  All phones would have been updated 2 weeks after the release of the security patch; we are past the 2 week mark.

Just passing the information, it would seem Google and Verizon need work on communication