I have been battling over a $300 credit for 9 months. My contract has me paying $7,200 over 2 years for 3 phones. Before I go through posting the entire story - including emails, which will not be good or productive for this store or it's GM, I am looking to reach your escaltions department. The large company that I am employeed with as a manager has a corporate contract as well. I have both my work and personal phones through Verizon. I am reaching out to our corporate rep as well. I manage a large retail store, I understand the process, reviews, social media implications etc.. Before I begin publically posting everything here and elsewhere I am looking to hear from someone who will actually do something about my situation.