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Ordered phone still hasn’t shipped
Nitch
Enthusiast - Level 1
‎09-14-2022 07:32 AM

Ordered a Google Pixel 6 late Monday night and it is still in Processing being prepared to ship and I haven’t heard anything since I got that confirmation email. Was supposedly supposed to ship the 13th but I figured that wasn’t accurate anyhow. Am I beginning to worry too soon? 

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Re: Ordered phone still hasn’t shipped
vzw_customer_support
Customer Service Rep
‎09-14-2022 07:43 AM

Nitch,

 

We understand how important it is for you to get your phone. Let us help find out more regarding your order. Please send us a Private Note to continue.

-Mark

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Re: Ordered phone still hasn’t shipped
vzw_customer_support
Customer Service Rep
‎09-14-2022 07:43 AM

Nitch,

 

We understand how important it is for you to get your phone. Let us help find out more regarding your order. Please send us a Private Note to continue.

-Mark

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Re: Ordered phone still hasn’t shipped
Nitch
Enthusiast - Level 1
‎09-14-2022 08:29 AM

Message has been sent.

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Re: Ordered phone still hasn’t shipped
vzw_customer_support
Customer Service Rep
‎09-16-2022 08:37 AM

I am so sorry to hear that your device has not shipped. Have you tracked your order at all? What information is displayed? You can track your order here  https://www.verizon.com/od/cust/orderStatusIndex#/. 

-AL

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