Phone randomly turned off and wont turn on. Can enter SAFE MODE screen but not pick that.. Can I go to a store to fix this during COVID , PLEASE HELP I HAVE NO PHONE
Which way did you try Safe Mode, while powered on? Or while powered off? Here is the link with instructions to boot into Safe Mode when the phone is off & unresponsive:
https://www.verizonwireless.com/support/knowledge-base-224331/
I don't think stores are open for normal business right now. My local store is only open for curbside pickup of orders. You could call your local store and see if they are doing customer service curbside, but probably not. Touching another person's phone right now is not the safest option. If all else fails you could call Verizon customer support; maybe they can send you a replacement phone?
With the current situation, some stores are closed, and the others are working with reduced hours, and require a facemask when you go for assistance.
Follow these steps to place your phone in Safe Mode, without having to select the option,and let us know what happens:
https://www.verizonwireless.com/support/knowledge-base-220010/
MatthewG_VZW
Start a new topic or ask questions in the open forum.
