I am on my 9th phone my daughter myself and my wife have had 3 phones a piece how do I opt out of this phone and into something different as of right now I have a $700 paperweight I have missed numerous calls and work because of this issue ongoing and ongoing customer service has been no help this is a big headache you keep telling me I'm a valued customer thanks John [Removed] have a great day
personal information removed as required by the Verizon Wireless Terms of Service
Message edited by Verizon Moderator
What exactly is the issue, with all three phones? My husband and I both have the Pixl, have had them since November, and both work well. It seems odd that all three of yours would have had to be replaced multiple times....
Dropped calls - how is your signal? Are the phones set to use the LTE/CDMA network (not Global or GSM)? Are you using wifi calling? HD calling?
Freezing up and shutting off - a rogue app?
No I'm not I'm global no Wi-Fi available that's why I have unlimited data
i have spend 6 hours total customer care with no Help
The best they can tell me to pay my phone half off they'll give me a trade
in value blah blah blah blah the Phone is new
Set your network preference to LTE/CDMA, and see if that improves the ability to keep calls from dropping.
How much data do you typically use in a month on each phone? If it's more than 22GB, that would explain some of the freezing; the data is slowed down after 22GB if the tower you are using is very busy, and that may appear as freezing if the apps and webpages take a long time to load.