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PIXEL XL
SHEBLO7
Member

I am on my 9th  phone my daughter myself and my wife have had 3 phones a piece how do I opt out of this phone and into something different as of right now I have a $700 paperweight I have missed numerous calls and work because of this issue ongoing and ongoing customer service has been no help this is a big headache you keep telling me I'm a valued customer thanks John [Removed] have a great day

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Message edited by Verizon Moderator

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Re: PIXEL XL
SuzyQ
Sr. Leader
Sr. Leader

What exactly is the issue, with all three phones?  My husband and I both have the Pixl, have had them since November, and both work well.  It seems odd that all three of yours would have had to be replaced multiple times....

Re: PIXEL XL
SHEBLO7
Member

Drop calls freezes up shuts off.

That is 9 Phones 3 apiece. Want out of this phone

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Re: PIXEL XL
SuzyQ
Sr. Leader
Sr. Leader

Dropped calls - how is your signal?  Are the phones set to use the LTE/CDMA network (not Global or GSM)?  Are you using wifi calling?  HD calling? 

Freezing up and shutting off - a rogue app?

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Re: PIXEL XL
SHEBLO7
Member

No I'm not I'm global no Wi-Fi available that's why I have unlimited data

i have spend 6 hours total customer care with no Help

The best they can tell me to pay my phone half off they'll give me a trade

in value blah blah blah blah the Phone is new

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Re: PIXEL XL
SuzyQ
Sr. Leader
Sr. Leader

Set your network preference to LTE/CDMA, and see if that improves the ability to keep calls from dropping. 

How much data do you typically use in a month on each phone?  If it's more than 22GB, that would explain some of the freezing; the data is slowed down after 22GB if the tower you are using is very busy, and that may appear as freezing if the apps and webpages take a long time to load.

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Re: PIXEL XL
ALLYLOVESJUSTYME

dont feel bad im out of a phone to mine stuck in device protectin mode

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