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Pixel 2 XL Replacement
mcquilat
Member

I have a Pixel 2 XL and need to file a claim to replace it.  My question is if it will be replaced with the same model, or a newer model, since it was released so long ago and most support and accessories for those models have been discontinued?

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Re: Pixel 2 XL Replacement
vzw_customer_support
Customer Support

mcquilat, we definitely understand your concern regarding a replacement. We are sorry to hear you need one. To clarify, is the device damaged? Is this an insurance replacement you are seeking. In regard to inventory, insurance replacements are done for the model of device you have. In the event that there is no longer a Pixel 2 XL available in inventory, the next comparable model will be made available. Insurance claims are filed through Asurion at phoneclaim.com or by calling (888) 881-2622  *Joshua

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