Pixel 4xl cannot read battery meter

[Mikegitit]

Last Saturday my phone started saying "cannot read battery meter" and the battery meter shows a question mark in the middle of it. After changing, the battery drains completely in a couple of minutes. The only way to use the phone is while it is plugged in. 

[tikibar1]

Seems you aren't alone; you may want to contact Google.

Pixel 4 XL Battery With Question Mark 

One-Year Extended Repair Program for Pixel 4 XL 

[vzw_customer_support]

Mikegitit, 

I'm so sorry that you are having trouble with your Pixel 4XL battery! We are here to help, and we want to get it working once again. Do you happen to have another charger you can try in the device? If so, please try the other charger in a different outlet, and see if the device will be responsive to charging. Let us know if this helps, or if you continue having trouble. We want to make sure this is resolved for you. 

Thank you, 

Michelle_VZW 

[Scott5337]

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@tikibar1 wrote:

Seems you aren't alone; you may want to contact Google.

Pixel 4 XL Battery With Question Mark 

One-Year Extended Repair Program for Pixel 4 XL 

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Good info, thanks for sharing that!

[Braelynl]

Any solution to this issue or how to solve it?

[vzw_customer_support]

Braelynl, 

We know your phone is important to you. I would be concerned with this issue as well. How old is your phone? Do you know if you have an extended warranty or insurance on the device. Is there damage to the device?

-Jenelle