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Pixel 6 not getting 5G
chet_rippo
Member

Hi,

I just activated my new Pixel 6 today and despite being in a 5G covered location (Boston MA), I'm only getting LTE everywhere. I have a 5G supported plan and data roaming + 5G preferred are both set in my settings. I'm wondering if there's something wrong with my account maybe that is preventing the phone from using it?

Thanks.

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Re: Pixel 6 not getting 5G
vzw_customer_support
Customer Support

Hello! Thank you so much for reaching out today. I do want to make sure that your new Pixel 6 is working without any issues. With the new device, are you using a SIM Card that you had before, a new SIM Card, or the eSIM in the device? 

-Kevin

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