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***Announcement: Early next week, we’ll be merging the current Fios and Wireless Communities into the all new Verizon Community! Beginning the evening of Sunday 12/4, both Communities will be placed in read-only mode. You’ll still be able to visit the Communities and browse content, but login will be disabled. On the afternoon of Monday 12/5, all users will be able to log into the new Verizon Community. We expect the new Community to be fully functional the morning of Friday 12/9. Additional details can be found in the Announcements board and under Featured Topics!
Pixel 7 Pro 5g issues
InsolentCow
Member

My pixel 7 Pro shows 5g full signal, but I cannot download anything unless I change the default to LTE.

1.    Is anyone else having this issue?

2.    Is there a fix for it?  

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Re: Pixel 7 Pro 5g issues
vzw_customer_support
Customer Support

Thank you for bringing this to our attention. We'll be happy to help! When did this issue start? Have you tried restarting your device?~Christian

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Re: Pixel 7 Pro 5g issues
InsolentCow
Member

I've tried restarting.  The issue was pretty much immediate.  I'm concerned that it shows 5g full bar, but won't automatically go to LTE when it has an exclamation point.  It's very annoying.  My pixel 7 work phone, non pro, does not have this issue.

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Re: Pixel 7 Pro 5g issues
vzw_customer_support
Customer Support

Thanks for those details. We want to make sure that there are no issues. I know that you stated that you have tried to restart the device, during that time, have you been able to remove the SIM Card from the phone (with the phone powered off) for 30 seconds? https://www.verizon.com/support/knowledge-base-303233/

-Kevin

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Re: Pixel 7 Pro 5g issues
InsolentCow
Member

I was able to follow the steps to cycle power to the SIM card and phone.   The issue still exists.  It will work for a little bit then show the exclamation point with 5G.   My work phone (pixel 7) will show 5G with uw at the same time that mine has the exclamation point.

Are there settings on Verizons end for my personal account that has issues? 

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Re: Pixel 7 Pro 5g issues
vzw_customer_support
Customer Support

Hey there. We hear your concerns about your service and help is here for you! We'd love to take a closer look and find the root of this concern for you. To begin, please send us a Private Note, so we can collect more information about this today. *Kris

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Re: Pixel 7 Pro 5g issues
InsolentCow
Member

How would you like me to reference this thread in the private message? Also, how do I private message you?

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