Pixel 7 Shipping?

[mensan70]

Ordered a Pixel 7 Pro and haven't heard a peep since the confirmation email.  Anyone else?

[vzw_customer_support]

Hi there. I am going to send a Private Message.

*Heather

[easternbird]

Did your phone ever ship, or did you at least get an update? I preordered a Pixel 7 and still haven't received a shipment notification. My order status still says it's expected to ship on Oct. 13. I called Verizon on Monday and all they could tell me is "it's shipping soon." 

[vzw_customer_support]

Good afternoon easternbird, thank you for reaching out the Social Media Team, I can help you locate your order. Our goal is to provide you with the best experience. Please, send us a DM, so we can address all your concerns. Verizon is always here to help!

>Aldo

[CAMJOH34]

I'm experiencing this exact same situation. I also paid for express shipping unfortunately.
I don't think I'm ever going to order a phone from verizon again.

[easternbird]

It took a very long time to sort out, but I eventually spoke to someone in Internet Order Support (866-338-7390) and they figured out that my preorder was somehow cancelled by their system and the cancellation wasn't showing up in my account. So I was never charged and the order was never going to ship - it's as if it never existed. But the order was still showing as active when I looked up the status online. They told me to place a new order, which I did, and it shipped the next day. The old order dropped off my account after a few days. 

[vzw_customer_support]

Hi there! I am so sorry to hear you haven't received your package yet. Please allow me to review your account for you, so we can make this right. Please send me a Private Message, so I can help.

*Ana

[Duskrequim]

Ordered Oct 25th and then talked to rep and they made new order Nov 3rd with the old order still active.   Still have not had either ship.  

[vzw_customer_support]

Hello there and thank you for reaching out to us Duskrequim. We are concerned to learn that you are having trouble with your order and we are here to help. I have sent you a PM for additional assistance with this matter. We will be available to assist you there.

-Candice