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Pixel froze and won't turn off
Reliand
Member

My Pixel has frozen and will not shut off. I have tried holding in the power button and the down also up button at the same time with no luck. Can you make any other suggestions? Thank you.

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Re: Pixel froze and won't turn off
rcschnoor
Sr. Leader
Sr. Leader

How long did you hold the power button down for? You must hold it for at least 10 seconds to force a reboot.

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Re: Pixel froze and won't turn off
vzw_customer_support
Customer Support

We are here to help. Were you able to get your device working? We want to make sure this does not happen again. Is your device fully updated? Have any new applications been installed? Has this happened again?

JavierMD_VZW

Follow us on TWITTER @VZWSupport If my response answered your question please click the Correct Answer button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!  

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