We know how important it is to have a working phone TROHAR56. I'm sorry for the problems he is having with the phone. You listed several steps that were covered. Has the user worked with our Technical team? We can make sure that everything has been covered and also provide any additional options.
We understand having a reliable device is important and we want to take the proper steps to investigate this issue. On your device what software version is it running? To verify this please go to settings>system>system update> what android version does it have? Also under system, go into about phone and provide us with the build number.
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