Skip to main content
Accessibility Resource Center Skip to main content
Get up to $500 when you bring your phone. Plus, get the incredible iPhone 13 Pro on us. Online only. With select 5G Unlimited plans. Ends 12.5. Buy now
end of navigation menu
cancel
Showing results for 
Search instead for 
Did you mean: 
***Announcement: We’re excited to inform you that we will be merging the Fios and Wireless Communities to a unified Verizon Community with a new look and feel throughout. If you are interested in what specifically has changed, please see the New Revamped Community article under the Featured Topics.***
Pixell 4XL My Verizon Health Check indicates phone has been rooted
ROBCRO23
Member

I recently ran the Device Health check in the My Verizon App on my Google Pixel 4XL and it is telling me that the phone has been rooted.  The problem is that I have never rooted the phone.  What is causing the health check to tell me the phone has been rooted?  Also is the phone being rooted a problem?

 

Thanks

0 Likes
Re: Pixell 4XL My Verizon Health Check indicates phone has been rooted
vzw_customer_support
Customer Support

ROBCRO23, thank you for using the Health Check app, which can help clear many issues. I would be concerned about the rooting notification as well. We are here to assist. Rooting refers to modifying the software in the device, which can void the warranty. Where was the phone purchased? Have you completed the Health Check in the past without the rooting notification? 

0 Likes
Re: Pixell 4XL My Verizon Health Check indicates phone has been rooted
ROBCRO23
Member

I purchased the phone from Verizon 9 months ago.  I run the health check at least once a month since getting the phone and it just recently started showing that the phone was rooted.  

0 Likes
Re: Pixell 4XL My Verizon Health Check indicates phone has been rooted
ROBCRO23
Member

After some research I found that the Verizon Digital Secure app is causing the issue.  When I uninstall the app I no longer see the device has been rooted error.

0 Likes
Re: Pixell 4XL My Verizon Health Check indicates phone has been rooted
vzw_customer_support
Customer Support

Awesome! We are super happy to see that the device is no longer showing the rooted error after uninstalling the app. We will definitely use that information if we encounter this problem in the future. Just to be sure, is everything working correctly with your device? - Vic

0 Likes