Skip to main content
Accessibility Resource Center Skip to main content
Get up to $500 when you bring your phone. Plus, get the incredible iPhone 13 Pro on us. Online only. With select 5G Unlimited plans. Ends 12.5. Buy now
end of navigation menu
Showing results for 
Search instead for 
Did you mean: 
***Announcement: Early next week, we’ll be merging the current Fios and Wireless Communities into the all new Verizon Community! Beginning the evening of Sunday 12/4, both Communities will be placed in read-only mode. You’ll still be able to visit the Communities and browse content, but login will be disabled. On the afternoon of Monday 12/5, all users will be able to log into the new Verizon Community. We expect the new Community to be fully functional the morning of Friday 12/9. Additional details can be found in the Announcements board and under Featured Topics!
Receiving all texts as single contact, with same message

No matter who sends me a text, it comes through as the alert contact from my work, with the same message that the alert system normally sends. Even when I send a text to myself, it comes through as that same text, as from that contact. I have contacted support twice, and while on the phone, I was able to receive texts as normal. However, shortly after, the issue returns. I have reset my network connections and factory reset my phone. I've had this phone for less than a week and the Verizon store I bought it from did not activate it properly. Had to go through support just to get the phone activated as well.

Re: Receiving all texts as single contact, with same message
Customer Support

I am going to send you a reply in a Private Message.