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STILL waiting on Pixel 5

Ordered (2) Pixel 5's for my husband and I on October 10, supposed to deliver on 10/29, and STILL hasn't even shipped and I don't get any helpful answer as to why. If we can get these from some stores and direct from Google, what's the point in pre-ordering?

Re: STILL waiting on Pixel 5
Customer Support

We want to make sure you have the order needed and processed. With regard to your concerns we would need to access your account for review. In order to access the account please send us a private message?