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System update issues
BIGANT2010
Member

Anyone have a problem installing the latest system update??

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Re: System update issues
Ann154
Expert

I didn't, but I have a Pixel not a Pixel 2.

I'm most definitely NOT a VZW employee. If a post answered your question, please mark it as the answer.

Re: System update issues
vzw_customer_support
Customer Support

It's important to ensure you are able to successfully install the most recent update, BIGANT2010. What did you experience when attempting to install the update? What is the current software version that you have installed when checking Settings>System>About Phone> Android Version, Baseband version, and build number?

 

AndreaS_VZW

Follow us on TWITTER @VZWSupport

If my response answered your question please click the _Correct Answer_ button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!

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Re: System update issues
BIGANT2010
Member

8.1.0 is the current software.  It tries to install update and does the same thing all the time. It just says "Couldn't install update" . This has been going on for a week

Re: System update issues
BIGANT2010
Member

It also says installing step 1 of 2 then installing problem, couldn't update every time

Re: System update issues
vzw_customer_support
Customer Support

We want to make sure that you have access to the most current software available, BIGANT2010. What is the Make and Model of your device as well?

 

CecileC_VZW

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Re: System update issues
BIGANT2010
Member

Google Pixel 2

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Re: System update issues
vzw_customer_support
Customer Support

BIGANT2010, thanks so much for confirming those details of your device. Not being able to process a software update is very concerning. Please share with me how much storage is available on your device? This can be found under settings>storage.  

 

RodneyM_VZW

Follow us on TWITTER @VZWSupport

If my response answered your question please click the _Correct Answer_ button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!

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Re: System update issues
BIGANT2010
Member

35GB, more than enough storage

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Re: System update issues
vzw_customer_support
Customer Support

That is certainly enough storage, Bigant20. Have you ever been able to do a software update successfully?

CecileC_VZW

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