System update issues

[BIGANT2010]

Yes, just not this one and I'm still having the same problem for 2 weeks now

[vzw_customer_support]

Thanks for confirming, BIGANT2010. We certainly want you to update your software successfully. I'm happy to assist further. To help refresh the settings, please power off your phone for about 10 seconds then power it back on. After that, please retry the software update and keep us posted: http://spr.ly/6581DcBft.

Tracy_VZW
Follow us on TWITTER @VZWSupport
If my response answered your question please click the _Correct Answer_ button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!

[BIGANT2010]

Been tried that several times, no change

[vzw_customer_support]

I completely understand wanting access to this update, BIGANT2010. Have you tried a Factory Reset on this device at this point?

CecileC_VZW

Follow us on TWITTER @VZWSupport If my response answered your question please click the Correct Answer button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!

[BIGANT2010]

I don't want to have to do that just for an update.  Is there another way??

[BIGANT2010]

Did a factory reset and the same problem

[vzw_customer_support]

I definitely understand. While I know that is not ideal, we can lean on that as a last resort. Do you get specific errors when trying to download the update? By any chance, have you tried to plug it in (to charge) while doing this? 

Leonard_VZW
Follow us on TWITTER @VZWSupport
If my response answered your question please click the _Correct Answer_ button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!

[BIGANT2010]

It's always plugged in and charging.  It says" Couldn't install update" every time . Installation Problem

[vzw_customer_support]

Your efforts are appreciated, BIGANT2010. I would like to pursue your options further. Please check your private messages so we can proceed.

Tracy_VZW
Follow us on TWITTER @VZWSupport
If my response answered your question please click the _Correct Answer_ button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!

[BIGANT2010]

I haven't received any messages and the problem still exists.  I need to resolve this because my phone is not working properly because of this update issue