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The phone insurance by Verizon is a joke!
SHUWAN79
Member

No one in the world should buy the @Verizon phone insurance offered by @asurion. My phone(Google pixel 2 XL) screen was cracked and they are saying they cannot repair the screen and asking me to replacement the whole phone for $199. They first denied my claim three times with bogus reasons and then they said they were going replace with a DIFFERENT phone. This time, they are asking me to pay $199. Their advertisement everywhere says it's so easy to repair the cracked screen but it's NOT true. I can see someone would start another class action lawsuit and I would join!

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Re: The phone insurance by Verizon is a joke!
kathy65793
Sr. Member

Did you send the phone into them yet?

If you did is this what they are saying now about the phone?

When the screen got cracked did the phone get wet?

If you sent the phone into them and when they got it

there may have been more damage to the phone then

you or asurion thought. 

Re: The phone insurance by Verizon is a joke!
SHUWAN79
Member

The phone functions perfectly. I am using it now. It never got wet or

exposed to moisture. I do NOT want to pay the $199 for a screen repair as

the insurance I had was $29 to repair the screen crack.

Shawn [removed]

[removed]

Personal information removed as required by the Verizon Wireless Terms of Service​.

Message edited by Verizon Moderator.

Re: The phone insurance by Verizon is a joke!
chadsmeyer
Member

I agree with you regarding Asurion's coverage with the Pixel 2.  I chose this coverage when I purchased the phone as I was having trouble getting a case and protector in time.  At the time, I thought this was a good decision, because a week later I dropped my phone and scratched it.  They still are not repairing my screen for the advertised $29, as they say they "do not have parts for my device yet".

Is this common with all new phones?  I feel like new screens exist for my device, but there may just be a "grace" period before they offer this price.

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Re: The phone insurance by Verizon is a joke!
SHUWAN79
Member

Yes, the screens exist and they just don't want to honor the insurance

policy. There will definitely a class action on it later.

Shawn [removed]

[removed]

Personal information removed as required by the Verizon Wireless Terms of Service​.

Message edited by Verizon Moderator.

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Re: The phone insurance by Verizon is a joke!
TheBryceIsRight

Which replacement plan did you purchase.  Verizon offers several. And did you get the printed agreement for your plan in the mail yet?  If not call and request that. Also, did you talk to Verizon customer service or assurion.  The 3rd parties that Verizon contracts with are useless for “out of the norm“ workflows. Those companies are equivalent to chat bots. So if you haven’t talked to a person at Verizon then that’s what you should do. Include all the history when you tell them your Issue.

Re: The phone insurance by Verizon is a joke!
mama23dogs
Sr. Leader

Yes it’s common with new phones not to have replacement screens.

Where does it say $29 screen repair?

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Re: The phone insurance by Verizon is a joke!
SHUWAN79
Member

Yes, every single talk was thru Verizon

Shawn [removed]

[removed]

Content removed as required by the Verizon Wireless Terms of Service

Message edited by Verizon Moderator.

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Re: The phone insurance by Verizon is a joke!
tikibar1
MVP MVP
MVP
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Re: The phone insurance by Verizon is a joke!
SHUWAN79
Member

https://www.verizonwireless.com/support/equipment-protection-legal/

"Cracked screen repairs have $29 deductibles."

Shawn [removed]

[removed]

Content removed as required by the Verizon Wireless Terms of Service​.

Message edited by Verizon Moderator.

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