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Unable to access voicemail
SAMWIL44
Member

When I am prompted to enter my password for my voicemail the screen stays black. I can hear the request to enter my password but I'm unable to do so because of the black screen.  I've tried tapping the screen and moving the phone and nothing works.

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Re: Unable to access voicemail
Ann154
Expert
Expert

What happens if you press the power button to turn on the screen?

I'm most definitely NOT a VZW employee. If a post answered your question, please mark it as the answer.

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Re: Unable to access voicemail
vzw_customer_support
Customer Support

We want you to be able to access your voicemails, Samwil44. Which voicemail application are you using with your Google Pixel 2; Visual Voicemail, Default Voicemail or another application? Does this happen when accessing the voicemail directly after it is placed or do you try to access it by the application on the device?

JoshuaT_VZW Follow us on TWITTER @VZWSupport
If my response answered your question please click the Correct Answer button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!

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