I have a pixel 4 on Verizon that I purchased in October. I have since paid off said Pixel 4. Verizon keeps telling me it's unlocked but whenever I insert an active T-Mobile or AT&T sim a notification pops up saying unsupported sim contact Verizon, I have always been current on the bill and I know mg phone is compatible with T-Mobile or Google Fi. Please help unlock my device that I've paid off
Your phone should be unlocked on the 61st day after the date of purchase (or activation, depending on the circumstances), unless Verizon Wireless deems it to have been associated with criminal activities (e.g.: fraud) or you have reported it as lost or stolen.
No it did not solve my problem. There is obviously something keeping my phone from being used on another carrier. I've filed a report with the FCC since Verizon is just refusing to help me fix my problem
mcdeezy12 , we always want you to have a phone that works & we are here to help. We do need to collect a few pieces of account-specific information to assist further that cannot be provided here in a public post for your personal & account security. I've sent you a Private Note. Please respond to our Private Note to continue. Thanks! AliciaD_VZW
I paid in full for the pixel 4xl in October last year & Verizon confirmed it's already unlocked since December last year. Since then, I have tried T-Mobile, AT&T & prepaid SIM card from overseas and none of them work! Always get SIM card not supported msg.
I have conference called Verizon & Google techs numerous times & no luck, they just blame on each other. So I don't know where to go from here......so frustrating!