Skip to main content
Accessibility Resource Center Skip to main content
Have a phone you love? Get up to $500 when you bring your phone.
cancel
Showing results for 
Search instead for 
Did you mean: 
Virus Protection
Monique2
Member

Verizon splash screen regarding virus protection.  It said I had to agree to $5 per month to continue mcaffee coverage or disable the app.  I talked to customer support.  They said it had not be covered and I needed to pay $2 extra.  I agreed and then chatted with technical support who said it was free and included.  Does anyone know what is happening?

0 Likes
Re: Virus Protection
vzw_customer_support
Customer Support

Monique2

 

We want to make sure that you get the benefits of what you agreed to. Please provide more details regarding what you subscribed to so that we can further assist you. Did you subscribe to Digital Secure? 

 

https://www.verizonwireless.com/support/digital-secure-faqs/#ignore-warning

 

 

 

LasinaJ_VZW

0 Likes