Skip to main content
Accessibility Resource Center Skip to main content
Have a phone you love? Get up to $500 when you bring your phone.
cancel
Showing results for 
Search instead for 
Did you mean: 
VzW Pixel 6 Pro has problems with network connectivity
b1uebird
Member

My Pixel 6 Pro constantly drops network connectivity and fails to connect to the available wifi network in my home even when wifi calling is turned on and set as the preferred method of making and receiving phone calls.  Reboot is required. I'm not alone either.  This issue is occurring with this phone worldwide and with many different carriers according to google's own user forums.  It is a nice camera but it is terrible as a phone.  The antenna on this phone is also weaker than the one in my pixel 3axl and my pixel 4a.

Anyone else with this issue?

Any help here from VzW?  I would like to exchange this phone.

 

 

0 Likes
Re: VzW Pixel 6 Pro has problems with network connectivity
vzw_customer_support
Customer Support

b1uebird, 

 

Good morning! We're sad to hear that you having a connectivity issue on that device. That's definitely not the experience that we want you to have. Has anything different recently happened to your phone? For example, did you update the software or download a new application to it? Have you powered the phone off and on since this issue started happening? 

 

 

-Lasina

0 Likes
Re: VzW Pixel 6 Pro has problems with network connectivity
Rocket88
Member

I was having the same problem with the unlocked Pixel 6 Pro I bought from the Google store.  After I received it, I took it to the local Verizon store for service activation. The store rep moved the 4G sim card over from my old Kyocera Duraforce phone, and everything seemed to work fine in the store.  After a week of randomly missed calls and texts, sporadic inability to connect to a network (both wifi and Verizon), and spotty loss of service, I took it back to the store that had set up the service.  A DIFFERENT tech rep checked things out, and determined that the problem was the old 4g sim card in the new 5g phone.  He replaced it with a new 5g sim card, and another week later, all my connectivity issues have gone away.  Not being tech-savvy myself, I don't know if this makes absolute technical sense, but in the real word, it worked, and I'm happy now. 

0 Likes
Re: VzW Pixel 6 Pro has problems with network connectivity
Stephf84
Member

I've had the same issues. I'm so frustrated with it!  My last two Pixels were great.  I don't know if this is a Verizon problem or a Pixel problem. 

0 Likes