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Wrong time zone
Wendoll
Member

Ever since the time change my phone (Google Pixel 2) and my wife's phone (Moto z force) are displaying the wrong time, 1 hour behind. In the settings in the phones it shows the network time zone is mountain time. We live in Eau Claire Wisconsin. When I travel across town to work, my phone updates to the correct time and time zone. I believe you have issues with network time on some of your towers.

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Re: Wrong time zone
vzw_customer_support
Customer Support

Wendoll, we are alarmed to hear that both of the devices on your account are displaying the incorrect time. Allow us the opportunity to review the details of your concern. We have reviewed your area (Eau Claire, Wisconsin) and your device time zone settings should be reflected as “Central Time Zone”. Can you please go on into both device settings and select this time zone? Please share your results.

 

SylviaT_VZW

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