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ear speaker/speaker phone issue
datholen
Member

Phone does not function on ear speaker, only on speaker phone.

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Re: ear speaker/speaker phone issue
vzw_customer_support
Customer Support

Hi Da Tholen, I know I would never want to be stuck on speakerphone all the time while on calls. Let's jump right into working toward a resolution. Please provide in detail what happens when you try to use the phone on the earpiece. Are you connected to any Bluetooth devices? When did this issue start happening?

 

Melissa_VZW
Follow us on TWITTER @VZWSupport
If my response answered your question please click the _Correct Answer_ button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!

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Re: ear speaker/speaker phone issue
datholen
Member

I found a solution to my problem. Went to the phone app, settings,

accessibility, hearing aids, and turned off hearing aid compatibility.

Fixed the problem.

On Sat, Aug 18, 2018 at 7:56 PM vzw_customer_support <

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