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google pixel 3
jbhermens
Member

I have a pixel 3 and after I restarted it this morning it will not turn back on. It worked just fine before I restarted it. I have had the phone since Jan 4 and this is the first time I have had any problems with it.

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Re: google pixel 3
vzw_customer_support
Customer Support

I am sorry to hear you are having trouble powering on your device as I know the importance of having a working phone. Does the device respond to the charger? Has the phone been exposed to any physical or liquid damage?

 

YaleK_VZW

 

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If my response answered your question please click the _Correct Answer_ button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!

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Re: google pixel 3
trad1
Member

I woke up and it had a black screen. Tried charing it from three different sockets and two different wireless chargers along with the charger it came with. tried the different ways of starting it. Still doesn't work.

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Re: google pixel 3
vzw_customer_support
Customer Support

Trad1, waking to a blank screen would certainly have me in a panic. We want to do all that is possible to ensure your phone is operating again. You mentioned that you have attempted several chargers, when trying to charge is there any indication that the device is charging? Do you recall adding any new apps, games or software recently? Has the phone had any physical or liquid damage?

LorenB_VZW

If my response answered your question please click the _Correct Answer_ button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!

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