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how am i running out of data when im on wifi all the tim
csmrecek
Member
‎03-24-2020 05:11 PM

This month by boyfriend and i have ran out of data twice, and don't understand why because we are both in our house and are on wifi? what is running that is taking up our data?

1 person had this problem.
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Correct Answer!
Re: how am i running out of data when im on wifi all the tim
Tigerstep
Sr. Member
‎03-24-2020 08:25 PM

Your WiFi is either jacked up or the phone is defective.

Could also be you turned wifi off accidentally.

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Correct Answer!
Re: how am i running out of data when im on wifi all the tim
Ann154
Expert
Expert
‎03-24-2020 09:04 PM

Or they haven't manually turned off the cellular data connection on the phone and the Wi-Fi is slow enough for the phone to switch back to cellular data. 

I'm most definitely NOT a VZW employee. If a post answered your question, please mark it as the answer.

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Re: how am i running out of data when im on wifi all the tim
vzw_customer_support
Customer Support
‎03-26-2020 05:38 PM

We know how important it is to stay connected, csmrecek. What is the make and model of both phones? Are any apps running in the background?

 

KourtneyC_VZW

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