Skip to main content
Accessibility Resource Center Skip to main content
Have a phone you love? Get up to $500 when you bring your phone.
end of navigation menu
Showing results for 
Search instead for 
Did you mean: 
new phone won't make calls

I lost my old phone (Pixel 3) and bought a new Pixel 6 yesterday. I activated it from home today but I can't text or call.  All of my apps are working from the restoration of backup process and internet is working. It never asked me for a phone number.


Re: new phone won't make calls
Customer Support

verizonuser210, we definitely want to help make sure that you can use your new phone as soon as possible. Have you been able to power off and on the device after your activation and have Wi-Fi off while doing so?