Black Friday Pixel XL
TVulcano
Newbie

Did anyone purchase a Pixel XL at a discounted monthly rate on Black Friday?

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mtngoat
Enthusiast - Level 1

OK, I just called customer service, had to look on my bill to find the number, as they apparently don't list it online anymore.  They said they were aware of the problem.  For some reason, the computer is not picking up the offer code and automatically crediting it to the bills.  They transferred me to the "trade-in & promotions" department, who told me they manually added mine today.  So it should show up next month.  We'll see.

Ann154
Community Leader
Community Leader

I hope it is easier for you then it has so far been for me. Smiley Sad

I'm most definitely NOT a VZW employee. If a post answered your question, please mark it as the answer.

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Elhayym
Newbie

I don't believe there was a discount for the Pixel XL. There was, however, a discount on both the 32 and 128GB Pixel. If you are asking about bill credits, it is the 3rd billing cycle and I haven't received it either. Seems like a common problem... I have seen a few threads on here about it. Guess I need to go to the Verizon Store... I have tried speaking with live chat customer service about the matter before. Unfortunately, whoever I talked to was unaware of the Black Friday deal. But the employees at my local store said many of them took advantage of the same deal and knew what I was talking about.

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Ann154
Community Leader
Community Leader

It was advertised that the Pixel was in the Black Friday deals, but the Pixel XL models were also included once you looked at its page for $20 and $25 per month per the deal. For some customers like myself, this is still the second billing cycle since Black Friday so the credits might not have been applied yet.

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MPTRENTON
Newbie

Working on 5th billing cycle and still no rebate/credits on 2 pixel Black Friday phones

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stpenn123
Enthusiast - Level 2

I also purchased a pixel XL as per the black friday promo.

Just received my 3rd bill since and there is still no credit on my account.

Does anyone remember how much the credit was supposed to be?

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deloused
Master - Level 3

Here is the link to the Pixel Black Friday deal details. As indicated the XL was not included-

https://www.google.com/amp/www.droid-life.com/2016/11/22/verizon-black-friday-deals-pixel-xl/amp/

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Ann154
Community Leader
Community Leader

deloused wrote:

Here is the link to the Pixel Black Friday deal details. As indicated the XL was not included-

https://www.google.com/amp/www.droid-life.com/2016/11/22/verizon-black-friday-deals-pixel-xl/amp/

It wasn't specifically mentioned, but the Pixel XL in 32 and 128 GB configurations did have a deal with Black Friday. The final cost after the bill credits were $20 and $25 per month respectively.

I'm most definitely NOT a VZW employee. If a post answered your question, please mark it as the answer.

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GARSMI8
Newbie

Did you ever get your credit for your pixel XL?

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Ann154
Community Leader
Community Leader

GARSMI8 wrote:

Did you ever get your credit for your pixel XL?

Yes I did get my credits, but I should clarify that I purchased the Pixel 128 GB model and not the XL model. In fact I actually got an extra credit this past bill when the system finally caught up to applying the same credit (10 of 24) at the same time I was billed for payment 10 of 24. I had been a month behind for about 6 months. I had asked earlier about the count difference when the credits were first applied correctly, but I didn't get much traction. I decided to drop it with customer service because I knew eventually I would get all of my credits even if it was a month off.

I'm most definitely NOT a VZW employee. If a post answered your question, please mark it as the answer.

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