Black Friday Pixel XL
TVulcano
Newbie

Did anyone purchase a Pixel XL at a discounted monthly rate on Black Friday?

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DAVHUN65
Newbie

Has anyone received there discount yet? After receiving my 4th bill again no discount i went to Verizon store and asked. Manager doesn't show this promo listed. This is crazy I know what i paid for and saw when i ordered phone. What possible reason for having this promo and then acting like it never happened?

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Avalanche88
Enthusiast - Level 3

Just got done chatting with another agent online, who did see my account was escalated to get my credits, but I never received notification as I was told I would, so she tried sending another one via e-mail, and it didn't go thru either... Apparently there's an issue with my roadrunner account that must be blocking e-mails from Verizon, so I gave them an alternative address, which worked... but anyway, she escalated my account again just to make sure, and I am supposed to hear back from them within 2 business days as to the outcome of the ticket. I will post any updates I receive.

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BRISIL64
Enthusiast - Level 2

Clearly, there is a system issue recognizing this Promotion...yet Verizon will not admit it and is making their customers pay for their mistake.

Avalanche88
Enthusiast - Level 3

Where's the Verizon Wireless Customer Support agent on this post?? Several people having the same issue, and no response??

Ann154
Community Leader
Community Leader

Avalanche88 wrote:

Where's the Verizon Wireless Customer Support agent on this post?? Several people having the same issue, and no response??

A response from a VZW rep isn't guaranteed as this is a peer to peer public community forum and not a direct link to Customer Service. Granted they probably should have chimed in already as they usually reply about two days after the original post.

There are a few other similar discussions in the forum, you can review the VZW reps responses there and see if they help as they are likely to be the same responses you would get here.

I'm most definitely NOT a VZW employee. If a post answered your question, please mark it as the answer.

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Avalanche88
Enthusiast - Level 3

Yeah I'm aware a response isn't guaranteed, and I already looked thru the other threads pertaining to this promotion, and all they said was to direct message them... I have requested to follow them so I could direct message them, but they haven't approved my follow request yet, that's why I commented what I did, so maybe the right person might stumble across it. But no luck so far. I don't have time to talk to them before work, for the 3rd time, so guess I'll just wait until after work and try chatting with another agent who will hopefully provide a real solution, unlike the other 2 agents who promised it would get resolved, but ultimately didn't.

Shocktroop89
Enthusiast - Level 2

This is ridiculous I hate stressing about this stuff. I'm kind of tempted to switch to T-Mobile lol.

BRISIL64
Enthusiast - Level 2

It is unbelievable.  I have called 8 times regarding this.  The first 4 times they said would be getting my credit.  Now that I shoul dbe gtting my credit, I have called 4 times to open a case.  EVERY single time, no one has called back.  This is the worst Verizon customer service experience ever.  I have started investigating moving over to Google Project Fi.  SO frustrating

Shocktroop89
Enthusiast - Level 2

I am still waiting as well. I purchased the Google Pixel on Black Friday for the $10 month after credits. I definitely would not have gotten the phone if it weren't for the credits. I chatted with Verizon customer service twice and they both have said the credits should be on their and submitted claim forms, but still nothing Smiley Sad. Has anyone received their promotional credits yet?

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stpenn123
Enthusiast - Level 2

Nope, still have not received mine...

I talked with verizon customer service a couple weeks ago and the rep assured me the credit will appear on my next bill. Waiting to receive my next bill still, before I call again. Like you said, I also would not have purchased this phone at the time if it was not for the promotion.

This is pretty ridiculous. Did anyone happen to take a screenshot of the page that showed the 10$ credit when checking out?

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Avalanche88
Enthusiast - Level 3

This was mine for the Pixel XL, which also proves the XL was part of their promotion!Pixel XL Promo.jpg

Avalanche88
Enthusiast - Level 3

I also bought the Pixel XL on Black Friday, which was supposed to be discounted to $20 per month - WITHOUT the need to trade-in the device... I specifically chose this promotion because I did not want to trade in my old phone. I chatted online with a rep twice - once in early February and again on March 7th - both times I was assured the promotion WAS valid and that I would be receiving my credits, and the last time I was told they submitted a claim form for the discount, and that I would receive a confirmation within 7 to 10 days... So far, no confirmation, and I probably will still not get my credits come my next billing. I've never had any problems with Verizon's customer service in the past, but now I am getting quite annoyed!

Mccaresp02
Newbie

Did you.get your bill credits?  Do you have the promo code?  Verizon customer service is a joke!  U am having the same issue?

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ROBAND27
Newbie

Not yet.

On Sun, May 7, 2017 at 3:54 PM, Mccaresp02 <forums@verizonwireless.com>

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vzw_customer_support
Customer Service Rep

We don't want you to go through the frustrations of not receiving your promotion Mccaresp02. Have you spoken to customer service? Have we submitted a request to our team that handles promotions to investigate your purchase? What phone did you purchase and when did you activate your phone?

KinquanaH_VZW

Follow us on Twitter @VZWSupport

If my response answered your question please click the  Correct Answer   button under my response. This ensures others can benefit from our  conversation. Thanks in advance for your help with this!!

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COLUO81
Enthusiast - Level 1

Why is this an issue even and why hasn't it been made public to the people working at customer support? I'm appalled that Verizon would even, in a heated market, make mistakes like this and then attempt to tell us that such a deal never even existed. There's obviously something wrong you have this many people telling you otherwise.

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BRISIL64
Enthusiast - Level 2

Same thing here.  Bought XL at 20 per month.  They charged 32 per month with no intention of crediting anything.  I have a support case opened, but they said they checked promotions and only thing available on XL was trade-in...which is not true.

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BRISIL64
Enthusiast - Level 2

Update here - Verizon, after months of stating I will get credited, is not returning my calls regarding this issue.  There are now 3 instances when a representative has failed to call me back.  The last representative I reached initially said that they cannot find this promotion and they will not honor it.  I asked to speak to a supervisor about this issue, yet no one has called.  I have 5 lines on Verizon and will now begin the process of switching to Project Fi, starting with 3 lines immediately.

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djungo12
Enthusiast - Level 2

Same situation here. I'm onto my 4th bill but still did not receive the credit for Pixel XL ordered on Black Friday. My sister who has her own VZW account also got Pixel (not XL) on the same day but she got the credit on January. Should I wait another billing cycle? or should I go bother customer support? hmm...

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stpenn123
Enthusiast - Level 2

So I bought mine on Thanksgiving day and the pixel XL was included in the deal. 20$ a month after the bill credit, 32gb.

Anyway I actually contacted Verizon support a few of days ago. The Verizon support tech assured me my bill credit will appear on my next billing cycle (meaning my bill due in April)

So we will see.

mtngoat
Enthusiast - Level 1

They told me the same thing last month- it would appear on the next bill. It didn't

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