Skip to main content
Accessibility Resource Center Skip to main content
iPhone 14 Plus. Get four, on us. All on Unlimited Welcome for $120/mo. With Auto Pay.
Plus taxes and fees. New lines req’d. No trade-in req’d. Online only. Buy now   |  Offer Details
end of navigation menu
Black Screen
Enthusiast - Level 2

When i touch the little phone icon to place a call, the screen goes completely black and you cannot get it to turn back on.  you have to hit and hold the on/off button and the screen comes back on but then goes right back out again.  Has anyone else had this same issue?

Labels (2)
Re: Black Screen
Customer Service Rep

BobbieD, we know how important it is to have a properly working device. We would love to look into this issue further with you. Is your phone currently up to date with the latest software version? Is there any physical or water damage to the screen or the device?