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Calls going to other numbers
lissann
Newbie
‎12-31-2016 01:46 PM

I've had a Pixel for 2 weeks & have had 2 different people tell me they were connected to the wrong number even though they dialed me.  Any way to find out how/why this is happening?  I'm worried that if someone has to get in touch with me they won't be able to.

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Re: Calls going to other numbers
Ann154
Community Leader
Community Leader
‎12-31-2016 02:01 PM

Were they dialing the full ten digit number?

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Re: Calls going to other numbers
lissann
Newbie
‎01-01-2017 11:42 AM

Yes, they dialed the same number they always did.  One was a call & the other a text message, I don't know if they went to the same wrong number or 2 different ones.

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Re: Calls going to other numbers
Ann154
Community Leader
Community Leader
‎01-01-2017 11:50 AM

Dialed the number as they always did? Does that mean they dialed it in the format xxx-xxx-xxxx or xxx-xxxx or +1-xxx-xxx-xxxx for the number?

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Re: Calls going to other numbers
lissann
Newbie
‎01-01-2017 11:57 AM

They used area code + number, xxx-xxx-xxxx.  Local calls so no need to use a 1+

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Re: Calls going to other numbers
Ann154
Community Leader
Community Leader
‎01-01-2017 12:26 PM

With HD Voice, +1-xxx-xxx-xxxx numbers are becoming more common and required for the calls to complete.

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