Can't receive November 17th and December 16th updates
Mike209D
Newbie

Can't receive the following updates to my Pixel 6 phones 

The November 16th update SD1A.210817.037.A1 and The December 16th update SQ1D.211205.017 

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Re: Can't receive November 17th and December 16th updates
vzw_customer_support
Customer Service Rep

We want to ensure you can update your Pixel 6 phone as anticipated. What occurs when you attempt to perform the update as shown here:  https://www.verizon.com/support/knowledge-base-240072/? What message is received? Are you obtaining a good Wi-Fi or LTE signal with your cellular data turned on? 

 

-Ebony

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Re: Can't receive November 17th and December 16th updates
Ann154
Community Leader
Community Leader

@Mike209D wrote:

Can't receive the following updates to my Pixel 6 phones 

The November 16th update SD1A.210817.037.A1 and The December 16th update SQ1D.211205.017 


You should have already received the November update a while ago. It was the December update that was pulled by Google because of some issues with it. The fixes and the rest of the update are supposed to be incorporated into the January update. 

I'm most definitely NOT a VZW employee. If a post answered your question, please mark it as the answer.

Re: Can't receive November 17th and December 16th updates
Mike209D
Newbie

The phone was activated with a Pixel 2 XL SIM card from Verizon on November 4th, 2021. Every time I check for updates it said I was updated. Talk to Verizon tech  on December 17th and installed 5G Verizon chips on December 22nd. Tried to update again and still told the same thing system was up to date. . SDIA still ending in .036  which is from the original November 5th update when the phone was activated

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Re: Can't receive November 17th and December 16th updates
vzw_customer_support
Customer Service Rep

Before trying again, follow these steps

  1. From a Home screen, swipe up to display all apps.
  2. Navigate: Settings. Apps. .
  3. Tap. See all 'xx' apps. .
  4. Tap the appropriate app.
  5. Tap. Storage & cache. .
  6. Tap. Clear cache. . This option may not be available for some apps.
What are your results?


-David

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