Since updating my Pixel 7 to Android 14 a couple weeks ago, I have completely lost all cell service. No calls, no text. Phone has a "No SIM - No Service" message in the corner. The SIM works in my previously, heavily damaged phone; and new sims do not function in my current phone (spent a couple hours at a Verizon store trying various fixes - 2 new SIMs and a couple eSIMs, to no avail). I've even tried manually reinstalling the Android 14 update to see if something went wrong with the initial install to no effect. I cannot factory reset, unfortunately, as I need the phone for authenticators and work, and risking messing those up is more hassle than not having cell service, at the moment.
I can't even sign into the website because it requires a text verification, which I obviously cannot get.
We're sorry to hear that you're having problems with your phone. The last thing we want is for you to keep having connectivity issues and we're here to help you. We're going to send you a Private Note so we can assist.
~Jesse
I've had the exact same experience, I updated to 14 two days ago and half the day my phone shows Emergency Calls Only. Additionally I can't seem to get wifi calling to work but nonetheless I'm not able to receive or make phone calls consistently.
It's worrying to see you are experiencing issues with your service. Please tell us, does this happen during specific times of the day? Does this happen while being indoors or outdoors?
~Geo
We are here and ready to assist should you still need help. If you prefer, there are other support channels we have based on what best fits your needs. We look forward to assisting you. https://www.verizon.com/support/contact-us/#mobile
-Deb
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