Receive up to $504 promo credit ($180 w/Welcome Unlimited, $360 w/ 5G Start, or $504 w/5G Do More, 5G Play More, 5G Get More or One Unlimited for iPhone plan (Welcome Unlimited and One Unlimited for iPhone plans can't be mixed w/other Unlimited plans; all lines on the account req'd on respective plans)) when you add a new smartphone line with your own 4G/5G smartphone on an eligible postpaid plan between 2/10/23 and 4/5/23. Promo credit applied over 36 months; promo credits end if eligibility requirements are no longer met.
$699.99 (128 GB only) device payment purchase or full retail purchase w/ new smartphone line on One Unlimited for iPhone (all lines on account req'd on plan), 5G Start, 5G Do More, 5G Play More or 5G Get More plan req'd. Less $699.99 promo credit applied over 36 mos.; promo credit ends if eligibility req’s are no longer met; 0% APR.
I preordered my Pixel Pro through Google a few weeks ago, using financing through Verizon. When I went to the store to activate my phone, the rep told me that she could only offer "organic" trade in value, ie what the phone is worth, not the $350 I was supposed to be eligible for. The trade in date to do it online from the Google order has passed. Was the rep correct? If not, how do I actually trade it in? My new phone is now activated.
ks017, we apologize for any issues with receiving the trade-in value you were supposed to receive on your new device, but rest assured that as long as you have purchased the device within the promotional period, you would still qualify as long as you meet the requirements. Can you tell me if you attempted to appraise your device using our trade-in website by clicking here?: http://spr.ly/6603JZEmf
If you haven't, it is recommended appraising the device there first, and if you have any trouble please let us know as we will be standing by when you ready. Does this information help?-Kevin
Thank you. I did but it's also just giving me a $10 value versus what was mentioned in the trade in value terms.
We always want you to receive the full value, ks1017. As long as you meet the criteria for the trade in promotion, it will be applied to your line when the phone is received in.
Thank you, so do I go through the Verizon trade in process online and mail it in?
The website just says that I will get $10 in my account immediately or get a credit on my account. How do I insure that I will get the trade in value without having to contact Verizon again to sort it out after the fact? Thank you.
ks1017, we want to ensure you are provided with the correct information. What is the make/model of the device you want to trade-in? What was the date you ordered the Pixel phone? The reason I ask is that we have to find the correct promotion and see if you still qualify for the $350.
We know being able to ensure you get the trade-in and value with your new phone. To ensure you have things taken care of when you get the new phone, please try the page below to request a trade-in kit for the old phone. http://spr.ly/6603JjdtJ