Getting Nowhere Fast...
Enthusiast - Level 2

I traded in my Google Pixel 2 XL to get the Google Pixel 4 XL in early November of 2019.  

First off, biggest mistake of my life.  Of course, I did not know that at the time...


  • Poor battery life;
  • Software upgrades making phone less stable;
  • Software updates that are not addressing key issues with the product;
  • "Gimmick" Project Soli is spotty at best and really serves no practical purpose;
  • Constantly having to reboot, yes, even after a full factory reset without restoring backed up data;
  • And my personal feelings towards Google for knowingly and willingly violating the COPPA Act, and then dropping the ball on YouTube content creators - I want nothing to do with Google any longer.

Unfortunately, I purchased my phone through a Verizon Wireless Authorized Retailer (AR), and not Verizon directly.  After trying to work with the AR, whom I have been a customer of for years, they offered through several credits that would take months to clear on my account, would knock $300 off the phone, that unfortunately was purchased at full retail, leaving me to foot the rest of the bill. The phone is now retailing for $999.00 - down $300 from it's release date.

Verizon is unable / unwilling to help me with this dumpster-fire of a phone because it was purchased through an AR.

I want out - but no one wants to help a loyal customer any longer...


Labels (1)
3 Replies
Contributor - Level 2


So what are you waiting for, you pay cash, or use a card? Dispute the charge! If you feel that strongly about it. 

My Android is still running Android version 5.1.1 (Lollipop). Works Great.

2008-2016 US market flooded with electronic commodities, (Obama)

Verizon Wireless or Customer service or Google Pixel 4. Who is accountable?

Community Leader
Community Leader

Why haven't you reached out to the manufacturer for any warranty issues? 

I'm most definitely NOT a VZW employee. If a post answered your question, please mark it as the answer.

Customer Service Rep

Hello, being on top of your Google Pixel 4 is vital, especially if you are having technical issues. When did the problems start? What recent changes have occurred? Would you like to troubleshoot the phone?