Google Pixel 4 OEM unlock option greyed

Zeca
Enthusiast - Level 1

I've bought a Google Pixel 4 from a chinese seller throught Fnac.pt. The seller never mentioned that the phone is carrier locked to Verizon, and now i have the OEM unlock option greyed. Could you provide any assistance in unlocking the device?

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vzw_customer_support
Customer Service Rep

We're very sorry, but we're not able to unlock devices purchased from a non-authorized third party. Please reach out to the seller for help with unlocking the device.

~Jesse

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Scott5337
Specialist - Level 1

The original phone owner can request the unlock, no one else can. Your only option is to request a refund and return the phone. Let the seller know they sold it with a false listing and demand your money back. Best of luck.

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3 Replies
vzw_customer_support
Customer Service Rep

We're very sorry, but we're not able to unlock devices purchased from a non-authorized third party. Please reach out to the seller for help with unlocking the device.

~Jesse

Zeca
Enthusiast - Level 1

The seller states that he cannot unlock the device, and since it was blocked by verizon, who else can do it? I didn't knew i was buying an verizon blocked device. If the phone came from an authorized third party could you unlock it?

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Scott5337
Specialist - Level 1

The original phone owner can request the unlock, no one else can. Your only option is to request a refund and return the phone. Let the seller know they sold it with a false listing and demand your money back. Best of luck.