Google play store says I'm offline?

Helpmenow35
Newbie

When trying to make a game purchase or anything related I now get an error message stating I need internet or WiFi on.  I have both and tried both.  I've checked all my settings and restarted my phone many times.  What is going on?  Someone please help

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vzw_customer_support
Customer Service Rep

Hello, Helpmenow35. My apologies to hear this is happening as I totally rely on my PlayStore for apps. Help is here. Please tell me more. What is the make/model of your device? Any pending software updates? So sorry to ask but is there any damage on the device, physical or liquid? 

-Natasha

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