HOW DO I FILE A CORPORATE COMPLAINT?

[ACampbell027]

I am writing to formally express my profound dissatisfaction with the service I have received from Verizon over the past two weeks. My experience has been marked by extreme negligence, misinformation, and unprofessional conduct from both customer service representatives and untrained outsourced employees.

For the past several years, I have been dealing with a recurring issue with the MyVerizon app, specifically a persistent short code glitch that prevents me from logging in. Despite numerous attempts and troubleshooting over the years, this issue remains unresolved. Verizon is the ONLY company where I do not receive the code verification texts, making it impossible to login to MyVerizon and  to follow electric support prompts. 

Recently, I attempted to change my phone number through your customer service. I spent several hours on the phone with various customer service representatives, who repeatedly assured me that the authentication code was sent to my phone. Despite their insistence, I never received any such code. Their suggestions that I might be unable to read text messages were both insulting and unhelpful.

The situation was exacerbated by the behavior of some of your employees, who were not only unhelpful but also rude. Eventually, I spoke with an individual who claimed to be a manager. This person guided me through a lengthy and frustrating process, which included providing me with a new phone number. To my dismay, after this exhaustive process, my phone number remained unchanged.

The lack of effective support, combined with the mismanagement of my issue and the unprofessional conduct of your staff, represents a severe lapse in the level of service one would expect from a company of Verizon’s stature.

I request immediate action to resolve the following:

1. Address and rectify the ongoing short code glitch that has prevented me from accessing MyVerizon.
2. Properly change my phone number as requested, ensuring that the process is completed correctly this time.
3. Investigate the conduct of the customer service representatives involved in this matter and provide appropriate training to prevent similar issues in the future.

I expect a prompt resolution to these issues and a formal apology for the undue inconvenience and frustration caused. 

[vzw_customer_support]

Good morning ACampbell027. We value your feedback and take this seriously. Please reply to the following private message to discuss this dilemma and further account specific details.

-Deb