How do I Cancel Slacker Radio without the app installed?
ALMAN13
Enthusiast - Level 1

I am trying to cancel my subscription to Slavker that I have not used in over 3yrs. I do not have the app installed and cannot install as it doesn't exist. No one at Verizon customer service can tell me how to cancel  even though it is charged to my phone bill every month. Need Help!

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Re: How do I Cancel Slacker Radio without the app installed?
vzw_customer_support
Customer Service Rep

We want to ensure you can cancel your subscriptions without any trouble, ALMAN13. Subscriptions through Slacker are normally managed through the app itself. Have you downloaded the app to manage your subscription at all?  -Danielle

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Re: How do I Cancel Slacker Radio without the app installed?
ALMAN13
Enthusiast - Level 1

Slacker Radio doesn't have an app anymore, it switched to Live one and I do not have a login for that app. It will not recognize my log in from slacker. 

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Re: How do I Cancel Slacker Radio without the app installed?
vzw_customer_support
Customer Service Rep

 

Thank you for getting back to us, Alman13. We will send a private note to review your account.-Joe

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Re: How do I Cancel Slacker Radio without the app installed?
vzw_customer_support
Customer Service Rep

We are here and ready to assist should you still need help. If you prefer, there are other support channels we have based on what best fits your needs.  We look forward to assisting you.  https://www.verizon.com/support/contact-us/#mobile

-Deb

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