How to handle this? voicemail from old phone gone.

[mustardjo]

A friend recommended Verizon after 3 months with Mint.

Mint was ok but my phone's port was loose so I thought I could get in on one of these free phone promotions you hear about.  I went in 3 days ago. Got a Pixel 7 "free" and supposed to get a tablet.

 It cost $158 set up and $120 a month which is very high for me. I asked the assistant manager if he could transfer EVERYTHING from my old phone to the Pixel 7. He said yes. I asked him again double checking...he said yes.  I was hesitant but decided to go for it.  

Today, I had kind of a difficult time accessing my voicemail. But got in...only to find that all my saved voicemails have been deleted!  I could not believe it! They were not on my old phone either.  

I went back today...the same guy was there. He checked it out and said yes they are deleted. I said no one told me that.  He said "I didn't ask". I said I asked you twice if everything would be transferred and you said yes. He said everything but the voicemails.  This was the same phone number btw.  I said I would like a full refund..those were very important voicemails I saved. He said he could refund me $32.    So I have to pay $136 to have this phone for 2 days and have all my important data erased?  I had some important voicemails saved now they appear to be gone.  I would like to make a complaint to cooporate to get my money back at least.

[vzw_customer_support · Accepted solution]

I am very sorry to hear about this, I know what it is like to have important voicemails that I want to have saved.

Voicemails are saved on carrier servers and not in the device itself. I wish there were a way around this, but unless you made a recording of them on your own prior to making the switch, they are unable to be recovered.

-Colin