Congrats on getting a new phone. I'm saddened to hear you are experiencing issues with the sounds on your device, REBHIR30. Let's look into this issue with your phone. When did this problem start happening? Are you experiencing issues with sounds when using other apps?
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Thanks for checking in. I exchanged the phone at the Verizon store and got
one that works properly. It was some sort of defect with the phone.
On Wed, Dec 13, 2017 at 11:38 AM, vzw_customer_support <