MMS locking up for 20 minutes during period of high texting volume
Almach21
Newbie

During periods of a high volume texting in a short duration inside a MMS group chat, all MMS messages will cease to download or send. I can still send 1 to 1 text messages(non MMS), use data, make calls, all on wifi or cellular 4G data. After 20 minutes all pending to download MMS messages and stuck in sending outbound MMS get sent all at once. If i go into airplane mode and out of it, i can short circuit this cycle and get my messages earlier before waiting 20 minutes.  I have had this issue for 3 years on 3 different phones and i'm tired of living with the bug. Used different apps, also deleted app cache and even painfully deleted all my message history and nothing resolves. 

Contacted Verizon on Friday (5 days ago) still no feedback from open networking ticket NRB000011130488. Based on previous community forum tickets, a public solution or confirmation of resolution is never posted. The community posting just ages out and is closed.  

HAS ANYBODY GOTTEN THIS FIXED WITHOUT CHANGING CARRIERS OR GOING WITH iPHONE?

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Re: MMS locking up for 20 minutes during period of high texting volume
vzw_customer_support
Customer Service Rep

 

Having access to send and receive your MMS is vital, I personally prefer text to calling with friends and loved ones. We'd love to find the root cause of the issue, specially when you mentioned that had happened for a long time and with different devices. To better assist you, tell us a little more. What model is your current device and the ones you used before? What is the texting app you are using? Are you experiencing issues with a particular number(s), android/iPhone? In the meantime, tap in the link below to check a few tips for this particular issue:

https://www.verizon.com/support/troubleshooter/im-unable-to-send-or-receive-text-messages/

~Maria

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Re: MMS locking up for 20 minutes during period of high texting volume
Almach21
Newbie

Maria.,

The issue happened on google pixel 6 and pixel 5. and also   Sony Xperia 1  ii. Currently it's happening on Pixel 6.  The people I am texting in a group are mostly Iphone users and none of them have the same issue as me. They always wonder I don't participate in the chat room when it get's busy with many messages.  you can read my notes in your verizon ticket NRB000011130488. I have not gotten any updates in 5 days after your support team said they are investigating and would tell me once resolved.  I've done ALL the troubleshooting possible and even your team did a "SMS sync" a week ago, that I knew would not fix the issue and of course it did not. 

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Re: MMS locking up for 20 minutes during period of high texting volume
vzw_customer_support
Customer Service Rep

Hello, Valued Customer. Thank you for reaching out to Verizon. We hope you are having a wonderful week so far. We know that not getting any information on a tick is nervous. Please follow this secure link it will take you to a new page. Once in it please stay in the chat and post your number and full name.

By connecting with us, you grant us permission to review your services, so we can offer you the best value. Refusing to authenticate will not impact your current services. It is your right and our duty to protect your account information. For quality, we may monitor and review this conversation. Visit our information collection and privacy policy to learn more at verizon.com/privacy. Please note that the link we provide has a timed expiration, so we encourage you to continue as soon as possible. Authenticate and continue here:http://spr.ly/60093chnX

*Hannah

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Re: MMS locking up for 20 minutes during period of high texting volume
Almach21
Newbie

Hanna, your reply seems like it contains a questionable link to something outside of verizion. How do I know you work for verizion?

 

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Re: MMS locking up for 20 minutes during period of high texting volume
Almach21
Newbie

It's been 6 days now and no update from Verizion. And yes, i check every day by chatting with them for an update. They just ask me all the same questions over and over again and then tell me they are still working on it. Do they just want you to give up and continue with the poor service. 

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Re: MMS locking up for 20 minutes during period of high texting volume
vzw_customer_support
Customer Service Rep

Your security and safety is our top priority, Almach21. The link is shortened by our automated system, and we can assure it’s safe to click.

-Jason

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Re: MMS locking up for 20 minutes during period of high texting volume
vzw_customer_support
Customer Service Rep

Hello! I'm sorry to read that you have issues with your service, but I will gladly assist you. I will send you a private note.

>Karen

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