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I've used the order status link everyday for a week and everyday it states that it will ship that day. And, of course everyday it doesn't. I understand that there is a back order and quantities are limited, but lack of communication from Verizon is frustrating. Any REAL update would be appreciated.
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I have had the same issue as everyone is describing. I ordered on the 19th (launch date) and was given an 11/9 delivery date. 11/9 came and went and absolutely no update from Verizon other than a "supposed" shipping date of 11/12 with no tracking info. or any way to confirm that my device has actually shipped. I agree with everyone else that Verizon did a very poor job with this launch. And to customer service, please don't provide me the "order status" link, we all know where to check the status of our orders, the problem is there is no actual status. Please fix the issue and stop trying to evade what we're asking of you for, an actual update.
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F68, your patience is appreciated while we look into this matter for you. For security reasons, can you please confirm your name as it appears on your wireless account?
-Lasina
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Matthew Bachmann
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Angry34, we understand how eager you must be to receive your new device. We are trying to get orders fulfilled as soon as possible. Unfortunately this does depend on the stock that we receive from Google. I can assure you that we are getting orders sent out as soon as we receive the devices.
*Ellisandra
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Yeah, thanks for that link. Not news, since I've been checking the order status since day one. About 8 days ago, Verizon again moved my estimated ship date, this time from 12/23 to 11/11. Of course you didn't ship the phone on 11/11 date, and here we are a week later with the same estimated and expired ship date. You guys really dropped the ball on this one.
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I've ordered TWO of these blasted phones (and this is the LAST time I'll order through Verizon, because in the past, by buying Pixels from Google directly I had them in hours, not weeks.) I'm currently on the line with Verizon "support" and have asked TEN (count them!) times to speak to the supervisor of the woman on the phone. Why? Because my delivery date has moved from a couple days to December 23rd. You know, if I'd wanted to wait for OVER two months for the phones, I would have waited to order them for a couple months. Oh, the nice young lady now tells me that she won't put me through to her supervisor at all, but someone will call me back. I'll hold my breath on that one. After the nightmares I had to go through to order the phones (and get the advertised discounts), and now this, I can't recommend that ANYONE EVER order a phone through the website. And don't bother working with chat or trying to work with an order "specialist" over the phone either. Thank GOD I screen captured everything when I placed my order -- goodness knows how much they are going to try to charge me for my phones when this mess all gets sorted out. I would have been better off ordering from Google directly, even at a higher price, than to spend literal HOURs so far trying to get two phones. (on hold for 22 minutes the first time today, and then 35 more on the second call -- because I thought there MUST be something wrong with their system for it to have me on that awful digital muzak for over 20 minutes).
I really try to look at the good in things and not lose my patience for any reason, much less over small things in life, but this whole situation has tested me and found my patience lacking. Over three hours on the phone over the course of two days to order the dang things, then over two months to get them (or later if they change my date again) and then today's additional hour trying to get from level one to level two assistance -- and then being refused. ARRUUUGGHHH! Too much of my life spent trying to do business with Verizon.
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AndyDandy1, as a consumer I know how excited you are about the Pixel Pro you ordered. We apologize for the shipping delay. We will be pleased to help you. I sent you a Private Note, please respond at your earliest convenience. -Jacob
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Really disappointed with this whole situation - the lack of communication is completely unacceptable. Furthermore, their lack of communication will make me miss a very sweet google headphone promotion. Makes me want to cancel this order altogether unless there's ACTUAL customer service.
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Good day, REM85. You are a valued customer and we want you to be informed of the status of your order. Our resources show that you can check the status of your order online at this link (https://www.verizon.com/od/cust/orderStatusIndex#/) at your convenience. Please check there for updates on your order status. -Antonio