Phone call crackling on Pixel 8 pro
Punchy78
Newbie

Have this random crackle noise with phone calls only.  New pixel 8 pro.  Anyone else? Solutions? 

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Re: Phone call crackling on Pixel 8 pro
vzw_customer_support
Customer Service Rep

Cracking and strange audio issues would be very annoying especially on a new phone.  We can definately work with you on troubleshooting with a few more details.  When did this begin, have you noticed where or when it occurs?  Please respond to the Private Note so we can get into specific details and options to make sure you can truly enjoy your new phone.

-Deb

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Re: Phone call crackling on Pixel 8 pro
Punchy78
Newbie

The phone has always has this issue but has become more and  more noticable.  There's no specific time or place when it happens.  During the majority of my phone conversations it's consistently occurring 

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Re: Phone call crackling on Pixel 8 pro
vzw_customer_support
Customer Service Rep

Thank you for the details, Punchy78. Is the crackling when someone is speaking or just at random? Does it happen when you put the call on loud speaker? ~Peter

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Re: Phone call crackling on Pixel 8 pro
Punchy78
Newbie

I only notice it when the other individual is talking 

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Re: Phone call crackling on Pixel 8 pro
vzw_customer_support
Customer Service Rep

We appreciate the additional details. Is this happening with all calls that you receive? Does this happen when you use Bluetooth for your calls?

~Freddy

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Re: Phone call crackling on Pixel 8 pro
SynthpopAddict
Contributor - Level 3

I've got a completely different phone, but this exact same thing happened to me once when the network was super congested.  It was only the other person's voice that was crackling during the call; otherwise the call was working and both of us on the call could hear each other.  Have you tried checking your data speeds when the problem occurs?  My one occurrence was when my data speeds were below 1Mbps for everything.

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I'm not a Verizon employee, just another customer trying to help.
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Re: Phone call crackling on Pixel 8 pro
vzw_customer_support
Customer Service Rep

Hello Punchy78. We wanted to check back with you to see if you still needed assistance. If so, please let us know. We would love to continue to help. 

~Ivone

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