My phone dialer doesn’t recognize my voicemail PIN. I have changed the voicemail PIN multiple times, as have the Verizon tech support people who have helped me. I have tried a third-party phone dialer. I have cleared the cache and storage and uninstalled and reinstalled the app multiple times. I have restarted the phone or powered it off and on. The response is the same; I enter the voicemail PIN, press #, and it repeats the request to enter the voicemail PIN until I either hang up or it reaches the maximum number of "failed" attempts. At this point, it tells me to contact customer service or my system administrator, and I receive the following text message:
Free Message - Too many failed dial in attempts were made to your voice mailbox. Dial in is locked for 30 min. We suggest changing your PIN.
I suspect it is an operating system problem, and I've already submitted a bug report to Google. Still, I want to exhaust all my support options to get this feature working again. If anyone has any thoughts or ideas, I'd appreciate it.
I don't think it' an OS problem. It sounds to me like a Verizon account problem. The phone only prompts for a Voicemail PIN if one is setup on your account. I have not had to enter a Voicemail PIN for years, using many different phones. You even stated that you tried a different Phone (dialer) app, and had the same results. I could be mistaken but all of this points to something wrong within your Verizon account. Have you tried removing the PIN altogether?
Good Morning, Scott! It appears as though you are having some Voicemail issues! Please do send us a Private Note, to allow us to assist with that issue. We would love to help you today!
*Lisa
@vzw_customer_support wrote:Good Morning, Scott! It appears as though you are having some Voicemail issues! Please do send us a Private Note, to allow us to assist with that issue. We would love to help you today!
*Lisa
I am not having any Voicemail issues, the original poster (OP) is. I am just trying to help provide information. Look one post above mine.
rmiller1959, we understand how frustrating that would be to have trouble with your voicemail. Please send us a Private Note, so we can assist and troubleshoot your voicemail issue.
*Bee
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