Phone dialer does not recognize voicemail PIN
rmiller1959
Enthusiast - Level 2

My phone dialer doesn’t recognize my voicemail PIN. I have changed the voicemail PIN multiple times, as have the Verizon tech support people who have helped me. I have tried a third-party phone dialer. I have cleared the cache and storage and uninstalled and reinstalled the app multiple times. I have restarted the phone or powered it off and on. The response is the same; I enter the voicemail PIN, press #, and it repeats the request to enter the voicemail PIN until I either hang up or it reaches the maximum number of "failed" attempts. At this point, it tells me to contact customer service or my system administrator, and I receive the following text message:

Free Message - Too many failed dial in attempts were made to your voice mailbox. Dial in is locked for 30 min. We suggest changing your PIN.

I suspect it is an operating system problem, and I've already submitted a bug report to Google. Still, I want to exhaust all my support options to get this feature working again. If anyone has any thoughts or ideas, I'd appreciate it.

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Scott5337
Contributor - Level 3

I don't think it' an OS problem. It sounds to me like a Verizon account problem. The phone only prompts for a Voicemail PIN if one is setup on your account.  I have not had to enter a Voicemail PIN for years, using many different phones. You even stated that you tried a different Phone (dialer) app, and had the same results. I could be mistaken but all of this points to something wrong within your Verizon account. Have you tried removing the PIN altogether?

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vzw_customer_support
Customer Service Rep

Good Morning, Scott! It appears as though you are having some Voicemail issues! Please do send us a Private Note, to allow us to assist with that issue. We would love to help you today!

*Lisa

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Scott5337
Contributor - Level 3

@vzw_customer_support wrote:

Good Morning, Scott! It appears as though you are having some Voicemail issues! Please do send us a Private Note, to allow us to assist with that issue. We would love to help you today!

*Lisa


I am not having any Voicemail issues, the original poster (OP) is. I am just trying to help provide information.  Look one post above mine.

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vzw_customer_support
Customer Service Rep

rmiller1959, we understand how frustrating that would be to have trouble with your voicemail. Please send us a Private Note, so we can assist and troubleshoot your voicemail issue. 

*Bee

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