Pixel 2 XL 3-way call not working (Part 2)
diversification
Enthusiast - Level 2

https://community.verizon.com/t5/Google/Pixel-2-XL-3-way-call-not-working/td-p/1124506

^^ This thread was closed a few years ago, but some of us still have the Pixel 2 XL, and still have this issue, so I am "re-opening" this closed thread by starting a new one.

I'm running a Pixel 2 XL on the final Android 10.0.0 Factory Image that was released for the Pixel 2 XL (QQ3A.200805.001, Aug 2020).  When I call one person, click "Add Call", then call a second person, and click "Merge Calls" it fails miserably, and instead of properly bringing all 3 of us together, it seems to drop the initial call, and in its place calls my voicemail.  "Please enter your password and then press pound" just keeps repeating, and I'm forced to end the calls. 

Annoyingly, a family member who owns an iPhone purchased at the exact same time that I bought my Pixel 2 XL can merge calls without hassle.  They are on my family plan with the exact same service as me.

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Re: Pixel 2 XL 3-way call not working (Part 2)
diversification
Enthusiast - Level 2

In case anyone ever stumbles upon this thread, here's the fix.

1. Long press the phone app

2. Click the little circled 'i' (which stands for 'info') - this will bring you to the App Info screen for the Phone app

3. Click the Force Stop button

4. Click Storage & Cache

5. Click Clear Cache

The issue should now be fixed.  I'm pretty embarrassed that I had to message support to get that figured out, but to their credit they were very quick to respond, and directed me to that solution very quickly.  Thanks Verizon Support, and sorry for wasting your time - that should've been the very first thing I tried, even before a reboot.  Ugh.

Well at least it's fixed.  Onwards we go!

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Re: Pixel 2 XL 3-way call not working (Part 2)
vzw_customer_support
Customer Service Rep

Hello there, we're sorry for the issues you have been encountering with your Google Pixel 2XL device. Please send us a private note so that we can try and further assist. 

 

~Ivone

Re: Pixel 2 XL 3-way call not working (Part 2)
diversification
Enthusiast - Level 2

In case anyone ever stumbles upon this thread, here's the fix.

1. Long press the phone app

2. Click the little circled 'i' (which stands for 'info') - this will bring you to the App Info screen for the Phone app

3. Click the Force Stop button

4. Click Storage & Cache

5. Click Clear Cache

The issue should now be fixed.  I'm pretty embarrassed that I had to message support to get that figured out, but to their credit they were very quick to respond, and directed me to that solution very quickly.  Thanks Verizon Support, and sorry for wasting your time - that should've been the very first thing I tried, even before a reboot.  Ugh.

Well at least it's fixed.  Onwards we go!

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