Pixel 6 pro updates
Kperry77
Enthusiast - Level 1

I'm still stuck not getting software updates from Verizon who is my carrier that I pay hundreds a month too because I have an unlocked straight from Google pixel 6 pro but Verizon doesn't use the official Google updates and have their own path. When is that going to be fixed?

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18 Replies
user_2419
Enthusiast - Level 3

It wont be resolved. Ever.

Try TMobile instead.

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Ann154
Community Leader
Community Leader

@user_2419 wrote:

It wont be resolved. Ever.

Try TMobile instead.


The pulled updates will affect T-Mobile customers too. 

I'm most definitely NOT a VZW employee. If a post answered your question, please mark it as the answer.

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Ann154
Community Leader
Community Leader

All Pixel updates are from Google not the carrier. If you haven't seen it yet, then it hasn't been pushed to your phone yet. 

I'm most definitely NOT a VZW employee. If a post answered your question, please mark it as the answer.

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Scott5337
Contributor - Level 3

From what I have read in numerous tech forums no one in the US has received the December feature drop update on a Pixel 6 / 6 Pro; no one. Google released it for overseas regions, but has not yet released it for the US. So in this case it'snot just a Verizon thing, everyone in the US with a Pixel 6 is still waiting on the December update. And many users in Europe have experienced major issues with cell service connectivity. So that might be why it is delayed here. I certainly don't want the update if it going to break connection to cell service.

vzw_customer_support
Customer Service Rep

This link provides you with more information from Google: http://spr.ly/6601JvedF -Jordan

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Google original released the update for most pixel devices on Dec 6th (except for pixel 6). You can see that update went out to those phones on the day it was released by google.

https://www.verizon.com/support/software-updates/#google

Google released the update for the pixel 6's on Dec 13th. So any reason we didn't get it the day it was released? Any idea when verizon will push this OTA update through?

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vzw_customer_support
Customer Service Rep

Good afternoon! We certainly want our customers to be kept updated when it comes to their device software updates. We encourage you to visit our Software Updates website for information about your device at http://spr.ly/6608JIKXr.

 

This will ensure that you're kept up to date. Thanks!-Robert C.

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djmaloy
Enthusiast - Level 2

The link you provided states the update was released on 12/16 but it's still not being pushed to phones.

 

What's the deal!?!?!

jonstr
Newbie

...and now it's Dec 30th and the Pixel 6 Pro December update is still not available. Disappointing. 😡

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vzw_customer_support
Customer Service Rep

jonstr I understand wanting to have the latest software updates. Please understand it is provided to us by the manufacturer. Here is a link which allows you to see if the update is available. You can check it every few days if you like. https://www.verizon.com/support/software-updates/ -Dolores

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Ann154
Community Leader
Community Leader

Google pulled the update. Not Verizon Wireless. Google. See the link below for why. 

 

https://www.androidpolice.com/google-pixel-6-pro-december-update-pulled/

I'm most definitely NOT a VZW employee. If a post answered your question, please mark it as the answer.

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vzw_customer_support
Customer Service Rep

Getting updates to your phone is important, and I know you're anticipating getting it on your device. I'm not showing that the Pixel 6 Pro has the December update yet. You are able to check the device for the update by going to Settings/System/System Update.  -Jordan

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craigmackenna
Enthusiast - Level 1

Here is Google's announcement of the December update for Pixel phones:

https://support.google.com/pixelphone/thread/139017133/google-pixel-update-december-2021

 

Gino6719
Enthusiast - Level 1

Jordan, this isnt helpful. Google released a december update with a TON of fixes a week ago and we VZW are still waiting for the update no reason Verizon shouldnt have it. Makes no sense. 

vzw_customer_support
Customer Service Rep

I want to ensure you get the information you need regarding your software update, Gino6719. The latest software update released to Verizon was on 11/16/2021. Here is a link: https://www.verizon.com/support/google-pixel-6-pro-update/ to our website with the current software update version available for your device. 
*Cheyenne

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bike4life
Newbie

Release date: 12/16/2021
Android™ Security Patch Level: December 2021
Software Version: SQ1D.211205.017

https://www.verizon.com/support/google-pixel-6-pro-update/

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vzw_customer_support
Customer Service Rep

We would like to help you with this. We're unable to see the first messages in this thread. To clarify, what are we looking for?*Melissa

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Ann154
Community Leader
Community Leader

@vzw_customer_support wrote:

We would like to help you with this. We're unable to see the first messages in this thread. To clarify, what are we looking for?*Melissa


Perhaps, maybe, you should be using the same system that the Fios forum reps use when interacting with the community members? 

I'm most definitely NOT a VZW employee. If a post answered your question, please mark it as the answer.