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Pixel 7 Messages not sending to iphone
TNPIXEL
Enthusiast - Level 2
‎12-19-2022 05:53 AM

We just upgraded to new Pixel 7 phones and now we are have noticed an issue when we send text longer than maybe 2 lines to one of our contacts that uses an iphone they will not receive the messages.  If we split it up into 2 short messages it will work but a 4 line message they never receive even though it appears the message was sent and did not fail.  We did not have this issue with our older Pixel phones.

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Re: Pixel 7 Messages not sending to iphone
vzw_customer_support
Customer Service Rep
‎12-19-2022 05:57 AM

Please send us a Private Note to troubleshoot.

*Carla

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Re: Pixel 7 Messages not sending to iphone
TNPIXEL
Enthusiast - Level 2
‎12-19-2022 07:00 AM

Any other Pixel or Android users having this issue?   Support wants to say the issue is with the person I am trying to text but we did not have this issue with older Pixel 2 phones and I can replicate this issue with 2 brand new Pixel 7 phones with more than one iphone owner.

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Re: Pixel 7 Messages not sending to iphone
Scott5337
Contributor - Level 3
‎12-19-2022 08:08 AM

I am able to send texts to iPhone users with my Pixel 7, also was able to with my Pixel 6 and Pixel 4XL. My wife sends texts to iPhone users all the time with her Pixel 7P.

What messaging app are you using, Google Messages, Verizon Message+, or some other text app? If you are using Google Messages do you have RCS Chat turned on?

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Re: Pixel 7 Messages not sending to iphone
TNPIXEL
Enthusiast - Level 2
‎12-19-2022 08:49 AM

Sorry, I am using the Verizon Message + app.

 

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Re: Pixel 7 Messages not sending to iphone
Scott5337
Contributor - Level 3
‎12-19-2022 09:53 AM

You could try switching to Goggle Messages temporarily. It's easy to switch which app you want to be your default text/SMS app. Then see if you can send a text to the same iPhone user. That will narrow the problem to whether it is with your phone / or account vs the Message+ app.

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Re: Pixel 7 Messages not sending to iphone
vzw_customer_support
Customer Service Rep
‎12-21-2022 08:56 AM

TNPIXEL, 

 

We want to get to the bottom this issue. Are you able to try Google Messages or another message app?

 

-Jenelle

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Re: Pixel 7 Messages not sending to iphone
steveadams55
Enthusiast - Level 2
‎01-13-2023 08:31 AM

Yes, has happened to me  last week with 2 different iPhone users.

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Re: Pixel 7 Messages not sending to iphone
steveadams55
Enthusiast - Level 2
‎01-13-2023 08:35 AM

One of the 2 messages that was not received was less than 2 lines.  Sent a very similar message a day later and it was received.  The problem seems intermittent, but very real.

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Re: Pixel 7 Messages not sending to iphone
vzw_customer_support
Customer Service Rep
‎01-13-2023 08:45 AM

This is very concerning to hear, let's take a look into this with you. Please send us a Private Message. 

*Gen

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