Pixel 7 Pro Android 13 Issues
DamonInArizona
Enthusiast - Level 1

Very frustrated here. My wife and I switched from T-Mobile in December and traded in our Samsung Note 10s. We were wanting to upgrade service and our devices at the same time. Received our Pixel 7 Pro based on a promo with signing up with Verizon. Then comes the Android 13 update...ever since we have DAILY issues of "No mobile network found", "no SIM card found" and very little connection to 5G network. Restarting network settings is only temporary. DO NOT BUY A PIXEL 7 PRO until the Android 13 issue is resolved. Verizon rep I chatted with said there is nothing they can do for me. Big regrets right now.

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Re: Pixel 7 Pro Android 13 Issues
Scott5337
Contributor - Level 3

My way fe and I have Pixel 7's (P7 & P7 Pro) and have had Pixel 6, 5 and 4 and have never had those issues. I would guess that the issue is not with your phones but more with your account settings on Verizon's end or the phone setup. Did you setup as new or copy from another phone backup? Restoring from a backup is known to be problematic.

Verizon customer support should be able to help fix account and network access issues. If you can reach the right person.

Also, these phones shipped with Android 13 out of the box, you should not have had an Android 13 update. Maybe it was a quarterly feature drop update?

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Re: Pixel 7 Pro Android 13 Issues
vzw_customer_support
Customer Service Rep

Hello! We are sending you a private note! 

*Shavonna

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Re: Pixel 7 Pro Android 13 Issues
DamonInArizona
Enthusiast - Level 1

Thank you. However, the private note/message has not come through yet. Thanks.

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Re: Pixel 7 Pro Android 13 Issues
vzw_customer_support
Customer Service Rep

My apologies, DAmonInArizona! Please send us a Private Note, and we can continue to gain access to your account, and provide you with a resolution. Thank you! 

-Jordan

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Re: Pixel 7 Pro Android 13 Issues
vzw_customer_support
Customer Service Rep

Thank you for reaching out to us. Please message us directly to speak with a live representative regarding your concern. We are always happy to help.

*Carl

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Re: Pixel 7 Pro Android 13 Issues
vzw_customer_support
Customer Service Rep

Hello! Thank you for letting us know about the issue accessing a Private Note. There may have been a system issue at the time. Did you still need assistance with your devices?

-Gina

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